Shipping & Returns
Mae Thorani Plants does it’s best to post Australia-wide. NSW, ACT, VIC, QLD and SA are easy and don’t require permits. We can also post to WA however a permit will need to be supplied (see FAQ’s for more info) and additional plant preparation fees are incurred. This fee is approximately $5 per plant. Mae Thorani can only ship to NT or TAS through a 3rd party (see FAQs for further details).
Items purchased on this site by 11:59pm each Sunday will be posted that week by Australia Post (Express) on either Monday or Tuesday. Mae Thorani does not post items Wednesday to Sunday. Postage and handling costs will be added when checking out. Mae Thorani charges a flat rate fee of $15 per order. Tracking information will be send to your email provided via AusPost.
Once orders have been finalised they cannot be ammended. Due to the number of orders we receive we cannot combine orders.
Mae Thorani Plants does not ship internationally.
RETURNS AND EXCHANGES
Mae Thorani does not accept returns or exchanges, however please get in contact if your plant does arrive unsatisfactorily. Mae Thorani may offer refunds in the event that plants arrive damaged but reserves the right to use own discretion to do so. Please get in contact wihin 48 hours of receiving if this occurs. Please keep in mind that there is stress involved in shipping a plant, so please pot up immediately - a dose of Dr Greenthumbs ‘Tonic’ (https://www.drgreenthumbs.com.au) helps with transport shock as well. Mae Thorani does take every precaution so that your plants arrive in good condition, therefore we cannot take any responsibility from damage in transit and/or from being left in less than ideal spots once delivered or left too long at the post office.