Terms & Conditions

This website is operated by Mae Thorani (ABN: 37792427263). When you use or purchase from this website you are bound by the Terms and Conditions stated below. Mae Thorani reserves the right to amend this website and its terms and condition at anytime.

GENERAL

Mae Thorani reserves the right to refuse service to anyone for any reason at anytime. All content on this site remains the property of Mae Thorani and cannot be reproduced or used for any other purpose without written permission. When you visit and use any part of the Mae Thorani site you become bound by the Terms and Conditions stated here. Please read them carefully. This site is powered by Squarespace and any purchases you make are completed using PayPal. All prices on this site are in AUD

ORDERS

If an order is placed on this site it can no longer be altered, any additions will be treated as a new order and sent seperately.

PHOTOS, IMAGES AND CONTENT

The photos, images and content used on this site are the property of Mae Thorani. They are not to be reproduced or used by any other entity unless written permission has been provided. Mae Thorani does its best to provide accurate images of the plants you are purchasing however climatic changes and natural variation may change the appearance of the plant. In some cases we may show images of mature plants where only juvenile plants are available to purchase. Please read through the product description and/or notes as it will be stated which you are purchasing. The images provided on this site are to be used as a guide only.

ITEM STOCK AND INFORMATION

If items are in stock this will be reflected on the website. Due to the number of clients that we service we cannot keep lists of requests or source individual plants/items. Feel free to send requests through though and we will keep it in mind when sourcing new plants/items to stock however you will not be contacted individually when these plants/items do become available. Mae Thorani does its best to provide accurate information on the plants stocked on this site however we hold no resposibility if this information is incorrect or outdated. Mae Thorani reserves the right to constantly change plant stock availability and prices can be updated at anytime.

THIRD PARTY INFORMATION

Mae Thorani may provide information on this site or via our social media handles that is provided by a third party. We take no resposibility for the accuracy of this information however we do our best to provide accurate and useful information. Any questions and/or enquiries regarding this information should be direction at the third party who provided the original information.

POSTAGE AND HANDLING

Items purchased on this site by 9am each Monday will be posted that week by Australia Post (Express) on either Monday or Tuesday. Mae Thorani does not post items Wednesday to Sunday. Postage and handling costs will be calculated when checking out. Mae Thorani reserves the right to update these costs at anytime. When payment is finalised the buyer will receive confirmation of the purchase via the email they provided. If this confirmation email is not received please contact lisa@maethorani.com. If you wish to receive postage updates including tracking information please include your mobile phone number. Tracking will not be provided otherwise. In the event that you do not receive your package the next day (as guaranteed by Australia Post (express only)) please get in contact and we will attempt to track the item for you or provide tracking information. Please leave any specific postage instructions in the comment box provided when checking out. Mae Thorani cannot take any responsibility for third party delivery personnel who do not follow the instructions provided. Mae Thorani cannot take any responsibility for items that spend a long time at Australia Post awaiting pick-up. Postage is stressful for live organisms and the less time spent in transit the better. If the incorrect delivery details have been provided on check out get in contact asap and we will try to rectify. Mae Thorani cannot take responsiblity if the incorrect postage details have been provided however get in contact and we will do our best to help the situation.

PICK UP ONLY

Some items available for purchase on this site will be labelled pick-up only. You will be able to select and purchase these items online however they will only be available for pick-up from Sydney locations associated with Mae Thorani Plants. When purchased these items will have to be picked up within 7 days of purchasing. Please stipulate the place of pick up (either The Works Showroom or Newtown Markets in the comments when checking out). The items labelled pick up only have been deemed unsuitable for post and the decision is final. If you purchase a pick-up only product but cannot pick up the item please get in contact and the item will be refunded.

RETURNS AND EXCHANGES

Please view the policy found under ‘Shipping and Returns’. Mae Thorani cannot take any responsibility for items that have left our care. It is up to the person purchasing the plant/item to understand the care involved for the specific items they are purchasing to ensure survival for the plant/item they have purchased. Mae Thorani cannot offer refunds or exchanges on plants/items that have become damaged or deceased in the care of the buyer.

PLANT TOXICITY

Please note that many houseplants are toxic to human (including babies) and animals. Mae Thorani takes no responsibility if family members or pets are poisoned. Please research prior to purchasing.

COUPONS AND DISCOUNTS

Coupons or discount codes may be available for use on this site. The terms of each discount or coupon code will be stated with the release of the code.

TERMINATION AND CHANGES TO THE TERMS OF SERVICE

If you do not agree with the Terms of Service stated on this page you can terminate these Terms of Service at your discretion by no longer using this website. Changes to the Terms of Service can be made at anytime and viewed on this page. The failure of Mae Thorani to enforce any part of the Terms of Service does not constitue as a waiver of such right or provision. Any abiguities in the interpretation of these Terms of Service will decide in favour of Mae Thorani Plants.

Please contact lisa@maethorani.com if you have any questions in regards to these Terms of Service.